As recommended in the previous section, ensuring that staff members understand referral processes helps not only internal communication but also communication with patients and outside providers.

This section will focus on the type and quantity of information staff and SBIRT teams will want to establish to be successful with referrals.

Internal referrals: When a client/patient is referred to an in-house specialist for follow-up service. For example, if a physician refers a patient to an in-house mental health counselor to discuss alcohol use.

External Referrals: When a professional suggests that a patient/client seek specialty services outside of services offered within the existing organization. For example, when a behavioral health provider refers a client to be evaluated for treatment at a nearby specialty treatment facility.

Click the graphic below to compare internal versus external referrals.